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Frequently Asked Questions

  • When will I receive my order?
    All orders are processed within 6 to 9 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • What is the refund/return policy?
    All sales are final on our physical products. Digital products may be revised upon agreement via email. No refunds will be issued. You can always contact us for any questions at phenomdesigning@gmail.com.
  • How does billing work?
    Your payment information is processed securely upon checkout. We do not store credit card details nor have access to your credit card information.
  • Do you take commissions?
    Yes! You can can submit by our Commissions page.
  • How do I contact support?
    You can email phenomdesigning@gmail.com for any support or help.
  • How do I revise my custom order?
    Revisions will be handled via email.
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